FAQ

What is the Act One Culture Pass?

The Act One Culture Pass is a partnership between Act One, the public libraries and cultural institutions. The Act One Culture Pass gives library users free admission for two people at participating cultural institutions or theater performances. There currently are Culture Pass programs in Metro Phoenix, Metro Tucson and Sedona.

How are the passes “checked out”?

You may select the venue of your choice from the display at your participating local library. Then you bring the card to the service desk along with your library card. Your check-out receipt provides your free admission at the venue.

How many passes may I check out?

You may check out one pass at a time and only two passes per month.

How long will the pass be valid?

The pass is valid for 7 days from the time of check-out. It expires at the end of the day on the date on the slip.  Pass must be redeemed for theater performances within 7 days (however, the performance may be outside the seven day period).

May I use the pass more than once?

The venue will collect your receipt (or voucher for performances) when you visit or when you pick up tickets at the box office, so it may be used only once during the 7 day period.

Are the Culture Passes renewable?

Passes are not renewable.

May I reserve an Act One Culture Pass?

No. Passes are available on a first-come, first-served basis.

Do the passes need to be returned to the library?

No. The receipt/voucher you receive at the library is your pass, and you do not need to return it to the library. You will surrender the receipt/voucher when you arrive at the venue you're visiting. The cards that are on the displays at the libraries DO NOT provide admission to the venues; they are barcoded for the library and are the way you get your receipt.

Can the Act One Culture Pass be reserved online?

No. The Act One Culture Pass can only be checked out of participating libraries and are subject to availability.

Can I use my library card to get free admission?

No. A valid library card is required to check-out the Act One Culture Pass from participating libraries, but by themselves a library card will not grant admission to participating museums and destinations.

If I have more people than what is allotted on the pass, do they get free admission on the higher ticket prices?

Yes. The free admission can be redeemed against your highest price ticket. So, if you come with 2 adults and 2 children, you can pay for just the children.

Are there restrictions on the Act One Culture Pass?

The pass covers admission to participating art, cultural and performing arts organizations, but not to most special events/exhibits. Some participating organizations may have a few select dates when the pass cannot be used. Restrictions may be posted on this website.  Additionally, please check with the organization prior to you visit to confirm that there are no other restrictions.

How many passes will the libraries have?

Passes are distributed throughout the library systems based on library usage.  Please check with your library if you have questions about a particular organization.  Only the main library of each system will carry the performing arts passes due to ticket restrictions.

How can I get more information?

Please visit any of the participating organizations’ websites; links are provided on this website. 

Why is my library not listed?

This is a limited program, and not all libraries could be included. As the program grows and additional funding is secured, additional library locations may be added.

How do I redeem performance Culture Passes?

When you check out a performance Culture Pass, you will receive an instructions/voucher sheet providing directions regarding what show(s) your pass is good for and how to reserve your tickets. Generally, you will be instructed to call the box office, and you will need to provide the unique code on your voucher. The box office will then give you available dates, times, seat information and how to pick up your tickets. You will need to surrender your voucher when you pick up your tickets, and you may need a picture ID. Passes are only valid for the performance listed. Passes must be used to reserve tickets within the seven-day due date period.

Who is sponsoring the Act One Culture Pass?

The Act One Culture Pass is a program of Act One to provide access to the arts. Cox Communications generously supports the Culture Pass program in Pima County.